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Online Customer Support - Algeria

We are looking for a customer support specialist to assist our customers with technical problems when using our services.

We expect the candidate to be available at least 30 Hours per Week and to respond as quick as possible to customer requests.

About SoftLink: Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking young minds that take part of our friendly team members.

Main Responsibilities and Requirements

Responding to customer queries in a timely and accurate way, via phone, email or chat
identify customer needs and helping them use specific features
Report product malfunctions
Bachelor Degree or Higher
Proficiency in English (or French), additional languages are welcome
Passion for Software Products
Creativity
Experience in writing online content (optional)
Experience using TeamViewer (Optional)
Commitment and Assertivity

What's great in the job?

Great team of smart people, in a friendly and open culture
No dumb managers, no stupid tools to use, no rigid working hours
No waste of time in enterprise processes, real responsibilities and autonomy
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as team building and training events.